Privacy Policy

Scope and responsible business

Geeks5g LLC, operating ProAxis.AI (ProAxis, we, us or our), provides this Privacy Policy to explain how personal information is collected, used, disclosed and protected in connection with proaxis.ai, app.proaxis.ai, our applications, APIs and related services. Personal information means information that identifies or can reasonably be linked to an individual or household. It includes business contact information where protected by law.

This policy covers website visitors, account users, Buyers, Publishers, agencies, Partners, and individuals whose information enters our lead, call or data products. An independent business using ProAxis technology may have its own privacy notice. Its notice governs its independent activities; this policy governs ours. Business use does not remove an individual’s statutory privacy rights.

Our business address is 7701 N Lamar Blvd, Austin, TX 78752, United States. Contact privacy@proaxis.ai for privacy matters. The date at the top of this page identifies when this version takes effect. This policy provides notice; it does not itself authorize marketing, create consent to tracking or waive privacy rights.

Our roles and customer responsibilities

We determine how information is used for account administration, billing, security, our own marketing and products we supply independently. For those activities, we act as a controller or business under applicable law.

When we host a customer’s CRM, route communications under its instructions or process its records solely to provide its contracted service, we may act as its processor, service provider or contractor. The applicable data agreement specifies the role, purpose and restrictions. We do not treat every purchased lead or consumer record as processor data merely because it passes through our platform.

Buyers, Publishers and independent Partners may be separate controllers or businesses for their advertising, sourcing, consumer relationships and outreach. They must provide notices, secure a lawful basis and respect individuals’ choices. If your request concerns data held only for a customer, we will identify or contact that customer as appropriate and assist under the applicable agreement. We will also address any information for which we are independently responsible.

Information categories and sources

The information we process depends on the service, the source, the permissions in place and the fields supported by the product. The following categories describe the products covered by this policy. A product’s collection notice must identify any additional or materially different data before collection.

Sources include information you provide; account users and customer uploads; publishers and consumer-facing forms; activity on authorized websites; public sources; licensed data suppliers; communications carriers; payment and identity providers; and integrations you choose to connect. Publicly available information remains subject to applicable use restrictions. We do not obtain access to an unrelated private account merely because a matching record exists.

The examples are not permission to collect every listed field in every service. Collection and disclosure must remain limited to the lawful product purpose.

Why we process information

We use account and business information to create accounts, authenticate users, configure coverage and licensing rules, provide support, and administer partner networks. Transaction data supports invoicing, credit accounting, publisher payouts, refunds and payment disputes.

Consumer and campaign data supports the products selected by customers: matching permitted website activity, enriching records, supplying approved lead and audience products, routing calls, scheduling appointments, performing requested outreach and reporting outcomes. We also process relevant records to evaluate quality, investigate disputed charges, detect fabricated traffic and protect against misuse.

Device and activity information supports website operation, debugging, security, performance measurement and product analytics. We may use business contact details for our own product communications where lawful, subject to unsubscribe and objection rights. We also retain information necessary to respond to requests, meet legal duties and establish or defend legal claims.

We do not treat a general privacy notice as permission for an incompatible new use. Where a new purpose requires additional notice, consent or another lawful basis, we will satisfy that requirement before the new processing.

Visitor Reveal pixels and identity matching

Visitor Reveal uses an authorized website pixel or comparable integration to collect permitted activity, such as visited pages, timestamps, referring pages, device or browser identifiers and IP-related information. Matching sources may associate that activity with a name, email address, telephone number or other fields offered in the product. Matching is probabilistic or source-dependent; it may be incomplete or wrong.

The business operating the website must explain visitor identification at or before collection, provide required choices and obtain consent where required. A generic analytics notice may not adequately explain identification and disclosure of contact information. The pixel must not run where a required consent or lawful basis is absent, or where an applicable opt-out prevents the processing.

Identification does not mean a visitor requested a sales conversation or consented to AI calling, texting or email. Customers must separately assess the legality of outreach. We do not authorize pixel deployment on pages revealing health conditions, legal problems, financial distress or other sensitive circumstances without an approved lawful arrangement.

Use the privacy-request methods in Section 12 to ask about a match, correct inaccurate information, request deletion or exercise an applicable opt-out. Providing the website or approximate visit date can help us locate the record; you do not need to have a ProAxis account.

Lead and audience products

Lead Enrich combines supplied records with permitted source information to add supported contact, household, demographic or other attributes. Intent Leads and Intent Watch use available activity and source signals to infer interest in a product or service. Such signals are estimates, not confirmed facts about a person’s plans or eligibility.

Lead Vault supplies earlier lead submissions; Lead Exchange supplies submissions or opportunities with source and consent evidence where offered. Audience Builder uses supported attributes to select records for approved business purposes. Consent evidence, record age and permissible use vary by source and product. A certificate is evidence to assess, not unlimited permission to contact someone.

Consumer information supplied through these products may be disclosed to purchasing businesses. Disclosing records for payment or other value can constitute a sale under applicable privacy law. Section 9 explains the relevant opt-out rights. Data obtained through these products must not be used for regulated eligibility decisions involving employment, credit, insurance, housing or similar matters unless a separately authorized compliant service permits it.

Where required, we or the responsible source will provide a direct notice to individuals whose data was obtained indirectly. Posting this policy alone does not replace a required individual notice. Contact us to request available source information, subject to lawful limitations and protection of other individuals.

Calls, messages, AI and recordings

Communications services process telephone numbers, sender and recipient details, call or message content, delivery and routing records, timestamps, appointment details, outcomes and consent or suppression evidence. Call Recovery and Rescue Leads may use a missed or incomplete interaction to create a follow-up record under the relevant product rules.

Where lawfully enabled, calls may be recorded, transcribed and analyzed for qualification, routing, quality, fraud detection and dispute review. Required notices and recording consent must be provided before recording begins. Platform registration is not recording consent by another participant. Customers must use an approved unrecorded workflow or stop an interaction if necessary consent cannot be obtained.

AI systems may process conversation content and campaign instructions to respond, classify intent, suggest actions, schedule appointments or determine whether an event meets stated criteria. AI can make mistakes. Customers remain responsible for reviewing their scripts and outputs. A disputed AI billing or payout decision may be submitted for human review under our Terms.

Recordings and transcripts may be accessible to authorized participants in the relevant account and personnel or providers assisting with the service, security or a dispute. Access must be limited to the appropriate role. Do not send payment-card security codes, unneeded medical details or other restricted information in recordings, messages or prompts.

We do not use customer call recordings, connected calendar data or consumer records to train generalized AI models. AI providers receiving this data must be contractually restricted consistently with this commitment. This does not prevent processing necessary to produce the requested transcription or AI response. Any additional model-training use would require a separate lawful arrangement and appropriate disclosures.

Recipients and disclosure purposes

We disclose information only for a documented purpose and with the permissions, restrictions and contracts required for the applicable role. Recipient categories include the following.

Buyers and service businesses receive the lead, contact, request, call or appointment information needed for the purchased or requested opportunity. Publishers receive relevant delivery, qualification, attribution and payout information. They do not automatically receive unrelated buyer records or unrestricted call access.

Authorized Partners and account administrators access records for the accounts they manage. Independent recipients may retain and use records under their own notices and legal duties, subject to applicable consent limits and contractual restrictions. Marketplace participation does not permit unrestricted onward distribution.

Service providers support hosting, storage, telephony, messaging, payments, verification, transcription, AI processing, support, security and analytics. Their contracts must limit personal-data use to the authorized purposes and impose appropriate confidentiality and security duties. Payment information is handled through approved payment providers.

Professional advisers, authorities and other legally authorized recipients may receive information when necessary for advice, compliance, a valid legal process, fraud prevention or protection of rights. A prospective or actual buyer of our business may receive necessary information under appropriate confidentiality, privacy and transaction safeguards.

We may disclose information at your direction or with the consent required for the particular disclosure. We may also produce statistics that are genuinely aggregated or de-identified under applicable standards, maintain safeguards against reidentification, and require recipients to do the same where required.

Sale, sharing and targeted advertising

Some lead and data products involve providing personal information to independent businesses for value. Depending on the facts and applicable law, this may be a sale of personal information. We do not rely on a blanket statement that every paid transfer is merely service delivery. A specific consumer-directed disclosure or other legal exception applies only if its conditions are actually satisfied.

For these products, the categories potentially sold include contact identifiers, service-request and commercial information, permitted website or activity information, approximate location, supported demographic or household attributes, and interest inferences. Recipients are purchasing Buyers, agencies, authorized resale Partners and other approved businesses. Restricted connected-account data is excluded from these data products.

Sharing for cross-context behavioral advertising and processing for targeted advertising are distinct from a sale.

Where applicable, you may opt out of sale, sharing or targeted advertising through the privacy-request methods in Section 12 or by emailing privacy@proaxis.ai. We honor legally required browser opt-out preference signals, including Global Privacy Control, for processing and records to which the signal can be applied. A browser signal may relate initially to that browser or device; you may provide contact identifiers if you want a request applied to associated records.

We do not require you to open an account, pay or provide unnecessary identity documents to opt out. We may request limited information needed to locate the record or clarify the scope. We do not knowingly sell or share personal information of people under 16. A privacy opt-out does not automatically delete every record; deletion can be requested separately.

Cookies and website controls

Necessary cookies and similar technologies support sign-in, security, preferences and essential platform functions. Analytics technologies measure use and performance. Visitor identification technologies are described separately in Section 5 and must not be presented as necessary merely because they support marketing.

Where consent is required, optional technologies remain disabled until you make the required choice, and you may withdraw that choice through the same accessible controls. Where opt-out rules apply, the relevant processing stops as required after your choice or recognized signal. Browser settings can also restrict storage, although disabling necessary cookies may affect account functionality.

Do Not Track and Global Privacy Control are different mechanisms. Required opt-out preference signals are handled as described above. Customers deploying our pixel must implement equivalent controls appropriate to their visitors and jurisdictions.

Connected accounts and Google data

Connecting an account is optional. Access is limited to the authorized integration and permissions shown before connection. Calendar integrations use relevant availability and appointment information to schedule, update or cancel bookings; they do not permit collecting unrelated account content for lead resale.

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google data is not sold, used for advertising profiles or used to train generalized AI. Human access and transfers are limited to the circumstances permitted by that policy. See developers.google.com/terms/api-services-user-data-policy.

You may disconnect an integration in account settings or revoke access through the provider. We stop future access and remove integration credentials and unnecessary cached data, subject to applicable retention duties. Disconnecting does not remove an appointment already created in your calendar. You may request deletion through privacy@proaxis.ai.

Privacy requests and verification

Submit privacy requests to privacy@proaxis.ai. You may also write to Geeks5g LLC, Privacy Requests, 7701 N Lamar Blvd, Austin, TX 78752, United States. Identify the right you wish to exercise and provide enough information to find relevant records. You do not need an account to make a request.

Depending on your location and our role, rights may include access to information and its sources or recipients; correction; deletion; a portable copy; restrictions or objections; withdrawal of consent; opt-out of sale, sharing or targeted advertising; and an applicable limitation on sensitive-information use. Statutory exceptions may apply, including necessary legal recordkeeping.

For requests requiring verification, we use information reasonably necessary and proportionate to the risk. We will not disclose another person’s data or request excessive evidence. Opt-out requests are not treated as access requests requiring full identity verification. Verification information is used for the request, fraud prevention and required records, not unrelated marketing.

An authorized agent may submit a request with appropriate evidence of authority. We may verify the individual directly where the law permits. We will explain a denial or partial denial and any available appeal. We do not unlawfully discriminate or retaliate because you exercise a privacy right. Request processing is free except where law permits a specific charge, which we will explain.

We respond within the period required by the applicable law and notify you of permitted extensions. If you wish to appeal a decision under a law that provides an appeal, email privacy@proaxis.ai with the subject Privacy Appeal and the request reference. We will provide the required appeal response and information about contacting the appropriate authority.

United States state rights and data brokers

Where the CCPA applies, California residents may request the categories and specific pieces of information held about them, the source categories, purposes and categories of recipients, including categories sold or shared and those disclosed for a business purpose. They may also request correction or deletion, opt out of sale or sharing, and limit certain uses of sensitive information as provided by law.

Residents of other states may have comparable rights, including opt-out rights for targeted advertising, sales and certain profiling decisions, as well as an appeal process. Rights and exemptions vary. We will apply the rights required for your residence and the relevant processing rather than treating all state laws as identical.

If our activities meet a jurisdiction’s data-broker definition, we are responsible for applicable registration, disclosures and deletion obligations. California residents may also use the state’s Delete Request and Opt-out Platform at privacy.ca.gov/drop/. Where required, we process those requests and pass deletion or suppression requirements to relevant recipients.

We retain limited suppression information where necessary to prevent reintroducing or redistributing opted-out or deleted records. Retaining that limited information does not permit continuing the prohibited sale, sharing or outreach.

International rights and legal bases

For processing subject to the GDPR, UK GDPR or comparable law, the responsible controller must identify the lawful basis for each purpose. Account and contracted-service administration may rely on contractual necessity where the individual is a party to the contract. Necessary financial and regulatory records may rely on legal obligations.

Appropriate security, fraud prevention, service administration and limited analytics may rely on legitimate interests following the required assessment and subject to objection rights. Consent is used where required for optional tracking, direct marketing, sensitive data or other specified processing. A business customer’s contract is not by itself a lawful basis for processing every consumer’s information. We do not assume legitimate interests permit all visitor identification or lead resale.

You may withdraw consent without affecting the lawfulness of earlier processing, and may object to processing based on legitimate interests or to direct marketing as applicable. Other rights may include access, rectification, erasure, restriction and portability. You may complain to your competent data protection authority.

Sensitive information and children

Campaigns can reveal sensitive circumstances, including health concerns, legal needs or financial distress, through forms, page visits or conversations. These signals require careful treatment even when no formal medical or financial record is uploaded. We restrict sensitive processing to an approved, disclosed and lawful purpose and obtain explicit or other legally required consent where applicable.

The standard platform is not intended to receive protected health records, biometric identifiers, government identity numbers, full financial-account credentials or consumer reports. Any approved service involving such data requires appropriate notices, access limits and supplemental agreements. A HIPAA business associate arrangement requires a signed business associate agreement; this policy does not create one.

We do not use sensitive information to build unrelated advertising audiences or make regulated eligibility decisions.

Account services are for adults and business use. Our lead and identification products are not intended for children, and we do not knowingly collect their information through those products. If you believe a child’s information has entered our systems, contact privacy@proaxis.ai so we can investigate and delete or restrict it as required. We do not knowingly sell or share information of individuals under 16.

Retention and deletion

We retain information only for the purpose and period justified by its use, contractual duties and applicable law. Factors include account activity, the age and relevance of an opportunity, dispute windows, tax and accounting requirements, consent-evidence duties, security investigations and privacy requests. We do not retain marketable records indefinitely solely because storage is available.

Account and billing records are retained for administration and legally required records. Call recordings, transcripts and event records are retained for the applicable service, quality and disputes, with shorter configured periods where supported. Lead and audience records must be reviewed for continuing relevance and suppression. Integration credentials are removed when access ends. Support and security records are retained only for justified support, security and legal needs.

Data processed solely for customers follows the applicable processing agreement and lawful instructions. Records no longer needed are deleted or properly de-identified. Necessary legal holds or statutory exceptions may delay deletion; retained data is restricted to the permitted purpose. Backups are removed through the applicable rotation process and are not used to restore deleted records to ordinary processing.

Security and international processing

We maintain administrative, technical and organizational safeguards appropriate to the information and service, including controls for authorized access, account separation, vendor access and secure transmission. Security measures must be proportionate to sensitivity and risk. No system can eliminate every risk; this statement does not waive any security duty or right.

We require providers handling personal information to apply appropriate safeguards and restrict use. If an incident requires notice to individuals, customers or authorities, we provide it in accordance with law and the relevant agreement. Report suspected unauthorized access or a vulnerability to privacy@proaxis.ai.

Information may be processed in the United States and countries where our authorized personnel or providers operate. Where a restricted international transfer is involved, we must put an appropriate lawful transfer mechanism and necessary supplementary protections in place before transfer. You may request information about applicable safeguards.

Marketing choices, third parties and changes

To stop our promotional emails, use their unsubscribe link or email privacy@proaxis.ai. For a message sent by a customer or other independent business, use its lawful opt-out method or contact it directly. Where relevant, reply STOP to a supported SMS sender and request that calls cease. We process revocations and communicate relevant suppression requirements as required. A marketing opt-out does not prevent essential nonmarketing account or transaction notices.

Other websites, business services and independently connected applications maintain their own notices. This policy does not govern their unrelated practices. We remain responsible for our own collection, disclosures and service-provider duties. If information was already delivered to an independent recipient, we will notify or direct that recipient to honor a request where required; we do not promise control over every unrelated copy.

We may update this policy as products and requirements change. We will publish the revised date and give advance notice of material changes where required. We will obtain new consent where needed. Continued use alone does not supply consent to a new sensitive use, sale, tracking activity or marketing channel.