Refund and Credit Policy

Scope and relationship to your Order

This Refund and Credit Policy applies to purchases supplied by Geeks5g LLC, operating ProAxis.AI (ProAxis, we, us or our). It explains when an adjustment, account credit or monetary refund is available and how to request review. It forms part of our Terms and Conditions when incorporated into your purchase.

Your accepted checkout, campaign specification, insertion order or signed service agreement (Order) identifies the product, price, qualification criteria and any specific refund commitment. The document hierarchy in the Terms applies. An express commitment in your Order controls the subject it addresses; this policy does not remove it. Any legally required refund, cancellation or dispute right remains available.

For a purchase sold by an independent white-label partner or other business, that identified seller is responsible for its separately accepted refund policy. ProAxis providing the technology does not automatically make ProAxis the seller. Contact the seller listed on your receipt for its purchase disputes; contact us for ProAxis platform or billing issues.

General policy for delivered services

Properly delivered services and digital products are generally non-refundable after the agreed billable event or delivery occurs. An event must satisfy the criteria disclosed and accepted before purchase. Paying for a result means paying for that specified output, such as a qualifying call, delivered lead, successful enrichment, booked appointment or verified action. It does not mean a guaranteed completed sale unless your Order expressly makes a completed sale the payable action.

A qualifying opportunity is not invalid solely because the person does not answer later outreach, declines your price, chooses another provider or does not become a customer. Likewise, disappointing revenue or campaign performance alone does not establish defective delivery. These rules do not excuse missing promised fields, inaccurate mandatory qualifications, fabricated traffic or failure to meet an express performance commitment.

We assess the actual criteria and evidence for the affected purchase. We do not retroactively add a criterion, treat a system label as conclusive, or charge twice for the same transaction because of an identified technical retry.

Product eligibility for adjustments

Pay per call. A charge is eligible for reversal if the call fails the accepted qualification rules, such as required service intent, coverage, duration or the stated duplicate window. Spam, fabricated calls and wrong numbers are ordinarily invalid. A duration override based on AI intent applies only when disclosed and accepted before delivery. Voicemail, missed calls and transfers are billable only under the rules accepted for that campaign. A customer’s failure to answer does not itself reverse a valid event under an accepted missed-call rule.

Pay per lead and Lead Exchange. A lead is eligible for adjustment when it fails the promised mandatory fields, source, age, location, exclusivity or other accepted qualification criteria. Shared status is not a defect if disclosed. Exclusivity applies only to the scope promised by the seller; it does not mean the individual contacted no other business. A consent certificate must match the promised evidence, but it does not guarantee permission for every form of outreach.

Pay per appointment. The accepted Order determines whether billing requires booking, attendance or another event. A no-show or cancellation qualifies for an adjustment only if it fails that agreed rule or an express cancellation commitment. Booking alone does not guarantee attendance or a sale.

Pay per action. A payout or charge is governed by the specified action, attribution window, verification evidence and reversal conditions. If a completed sale is required, an expression of interest alone is insufficient. A disputed AI verification can receive human review.

Visitor Reveal. When your Order charges only for a successful match, an unsuccessful match is not billable. A successful match must include the fields and meet the success definition disclosed before purchase. Identification does not guarantee consumer interest, reachability or marketing consent. A match missing a required field or failing a promised accuracy criterion is eligible for review.

Lead Enrich. When your Order charges only for successful enrichment, an unsuccessful attempt is not billable. The output must meet the accepted enrichment criteria. Providing a field that was already present counts as success only if the disclosed rule permits it. Charges for results that fail the stated requirements are eligible for reversal.

Intent Leads and Intent Watch. Interest signals may be observed or inferred as disclosed. They do not guarantee a current purchase request. Adjustments apply where delivery fails accepted category, geography, timing, record-count or other specified criteria. A person changing their plans does not alone invalidate a correctly supplied signal. A recurring watch or search follows the subscription rules in Section 5.

Lead Vault. Aged records must match the disclosed age band and other accepted criteria. Age refers to the event specified in the listing, such as original submission. Lower response rates or older needs are not by themselves defects where the age and limitations were disclosed. Misstated age, a missing mandatory field or a duplicate contrary to the accepted rule is eligible for review.

Audience Builder. Records must meet the filters and validation standards promised for that purchase. Estimated attributes remain estimates where disclosed. We review incorrect mandatory filters, missing promised fields or failure to deliver the purchased quantity. A delivered list does not guarantee conversions or permission for every outreach channel.

Rescue Leads and AI Call Recovery. The accepted Order determines whether recovery produces a separate billable lead and what makes that lead qualifying. An unsuccessful recovery is not billable under a success-only rule. An undisclosed second charge for the same output or a recovered lead that fails the accepted criteria is eligible for reversal.

AI outbound calls and automation. Processing, call attempts, no-answer events, messages, email delivery or successful outcomes may carry different charges; only the units disclosed before activation are billable. An unanswered call or undelivered message is not automatically refundable where that attempt was expressly chargeable. A duplicate system charge, charge for an event that did not occur, or verified failure of a promised billable criterion is eligible for adjustment.

Websites, hosting, managed assets and other services. Setup fees, custom work, hosting and managed services follow the accepted deliverables and cancellation terms in the Order. Completed authorized work is generally non-refundable. This does not permit retaining payment for undelivered work contrary to an express commitment or applicable law.

Purchased credits and account adjustments

Purchased credits are prepaid service value. Different products may consume different credit amounts; a credit is not automatically one call or lead. Unless your Order or applicable law provides otherwise, purchased prepaid credits are non-refundable and non-transferable. Changing your plans or leaving a balance unused does not by itself create a refund right.

Purchased credits expire only if a lawful expiration date was clearly disclosed before purchase. Promotional or bonus credits follow the restrictions disclosed when issued and have no cash value. We will not retroactively change the purchased monetary conversion of a paid balance.

When an invalid delivery is verified, we ordinarily restore the credits or account value charged for that event. A partial batch adjustment applies to affected records or units rather than automatically refunding the entire valid batch. An adjustment does not authorize retaining and exploiting data credited as unusable, except for lawful evidence or recordkeeping.

We refund money where legally required and for verified duplicate cash payments, unauthorized payments, or amounts owed because we terminate or discontinue service as described in Section 8. We will not substitute promotional credits where a monetary refund is required.

Subscriptions, cancellation and automatic recharge

Subscription fees pay for the access or services described in the plan and may be due even when you use none of the included allowance. Unless your Order or law provides otherwise, cancellation stops the next renewal, access continues through the paid period, and there is no prorated refund for the current period solely because you stop using the service. Unused included allowances roll over only if your plan expressly permits it.

Cancel through the available account cancellation control or email support@proaxis.ai from an authorized account contact. We will acknowledge your request. A cancellation received before the next renewal will be honored without requiring a retention call, subject to any separately accepted lawful fixed-term arrangement. A charge caused by our failure to honor a timely valid cancellation is eligible for refund.

Automatic recharge is optional and separate from subscription renewal. Disable it in billing settings or request this through support. Turning off recharge does not cancel a subscription. Subscription cancellation does not automatically disable a separately authorized recharge arrangement; check both settings or expressly ask us to stop both.

Charges processed before cancellation or deactivation remain payable if properly authorized and incurred. Charges after authorization has been validly withdrawn, or outside the accepted recharge trigger, amount or limit, are eligible for review. A subscription or recharge must not be activated without the applicable express authorization.

How to request review

Submit a delivery or quality request through the available dispute control or email support@proaxis.ai within seven calendar days after the affected event or data became available, unless your accepted Order specifies a different period. Submit invoice or arithmetic disputes within 30 calendar days of the invoice or statement.

Include your business and account identifier; order, invoice or transaction reference; affected call, lead or record IDs; the reason for the request; the accepted criterion you believe was not met; and relevant supporting evidence. For a list or batch, identify affected records where reasonably possible. Do not email full payment-card numbers, security codes or unnecessary sensitive consumer information.

These operational windows do not extinguish statutory rights or claims for concealed fraud or an error that could not reasonably have been discovered in that period. Notify us promptly after discovery. You do not have to delay a legally protected payment dispute to complete our internal review.

Review decisions and processing

We review the accepted purchase rules and relevant delivery records, routing logs, recordings, transcripts or other available evidence. Disputed AI decisions receive human review. We aim to respond within ten business days after receiving sufficient evidence; complex cases may take longer, and we will communicate the status. This target does not extend a statutory deadline.

We explain the decision and the adjustment, if any. You may request one further review with additional evidence within seven calendar days of the decision. Good-faith disagreement is not abuse. Fabricated evidence or repeated fraudulent claims may lead to action under the Terms.

Approved delivery reversals restore the affected account value. Approved monetary refunds are returned to the original payment method where practicable; if that method cannot receive them, we will arrange a lawful alternative after appropriate verification. We initiate refunds promptly after approval, subject to any legally required deadline. Your payment provider controls the time needed for the refund to appear.

A refund, credit and chargeback cannot each recover the same charge. We will reconcile overlapping recoveries and explain any resulting balance adjustment. We do not impose an automatic penalty merely because you make a good-faith dispute. We may provide acceptance and delivery evidence to a payment provider and suspend affected services where reasonably necessary to investigate supported fraud or payment risk.

Service discontinuation, termination and outstanding funds

If we terminate your account without your breach, or discontinue purchased services without an adequate replacement, we refund unused paid credits and prepaid subscription fees for the remaining unavailable period, consistent with the Terms. An applicable fixed-term Order may provide additional rights.

Material reductions to a paid committed service require an appropriate replacement, agreed adjustment or refund for the unavailable portion. A brief interruption does not automatically refund all historical usage; an express service-level or availability commitment remains enforceable.

An alleged breach does not automatically forfeit balances. Established amounts due, lawful offsets and any specific accepted termination arrangement must be assessed and explained. Termination does not erase valid refund duties or earned publisher payouts. Promotional credits have no cash redemption value.

Publisher payout disputes are governed by the payout arrangement and Terms, rather than treated as buyer refunds. Any hold or reversal must relate to the accepted verification rules and identifiable events. An independent seller’s payment failure affects an earned payout only where the accepted payout arrangement makes that collection dependency explicit.

Policy updates and contact

Changes apply prospectively with notice as required by the Terms and applicable law. We do not use a revised policy to reduce a refund commitment attached to a completed purchase. Mandatory statutory rights remain available regardless of a contractual non-refund provision.

Refund and credit requests: support@proaxis.ai. Legal notices: legal@proaxis.ai. Postal address: Geeks5g LLC, 7701 N Lamar Blvd, Austin, TX 78752, United States. Please include the relevant purchase reference so we can locate the charge.